Practical tools for local areas
These tools include a range of practical resources to support inclusive, evidence-based housing improvement. They include ways to learn from residents’ experiences, plan services, gather evidence about housing conditions and estimate the economic impact of interventions.
Resources
A whole-system approach to inclusive home improvement services
Tools and guidance for local authorities developing Good Home Hubs.
Customer journey mapping tool
Supports services to understand the real experience of residents navigating home improvements, adaptations and related services.
Service planning guides
Provides practical guidance for designing or improving services.
Inclusive commissioning guide
Supports commissioners to embed equity, inclusion and co-production across the commissioning cycle.
Healthy home tool
Supports residents and resident-facing staff understand their home improvement and adaptation needs through a simple questionnaire.
Housing conditions tool
Provides a shared evidence base for understanding need, developing business cases, monitoring over time.
Economic impact tool (falls and excess cold in the home)
Supports services to make estimates of cost, impact and return on investment.
Journey Map Template
A visual guide to a person’s journey through a service, highlighting what they need, how they feel, and where things can be improved
Download all
Download all of the available resources.