Stories and Case Studies

Making shopping centres more age-friendly by making it easier and safer to shop independently and engage with the local community can benefit a range of people not just older people. This case study shows how Trinity Leeds has listened to customer feedback from older age adults as well as partner insights to make it more inclusive and accessible to all.

Manchester libraries achieved ‘Age-friendly Libraries’ status in June 2022, recognising their commitment to a set of age-friendly standards. This case study shows how they have adapted services and physical spaces to better meet the needs of older people and highlights the benefits they have seen.

This case study from ISS, a leading workplace experience and facility management company, highlights how strategic use of apprenticeships can improve career development opportunities for older workers, while simultaneously strengthening business performance and inclusivity.

Alice works for the Church of England as a disability advisor and specialises in women’s issues in the clergy.

Janet and her husband Paul live in Swindon. They became a couple when Janet moved into a sheltered housing scheme after being unable to remain in her previous home, which was neither accessible nor adaptable for her as a wheelchair user.

This case study from dentsu, the integrated growth and transformation partner to the world’s leading organisations, shows how to collect actionable information from your workforce and use it to guide age-friendly policy development.

As Age-friendly Communities, places are actively involving older adults, ensuring they have a voice in shaping their environment and the services they use. This case study highlights how Sunderland City Council established a network of ‘ambassadors’ to help achieve these goals.

Walking audits are a tool many Age-friendly Communities are using in different ways to strengthen the voices of older people in the design of outdoor spaces.