This procedure applies to anyone who is not an Ageing Better employee and applies to any aspect of our operation (projects, staff, communications, systems and process).
If you have a concern about any aspect of our work, please call 020 3829 0113 and we will refer you to the correct person to discuss your concern.
Alternatively, you can email [email protected]. You will receive a call or email within ten working days.
If you remain dis-satisfied with the response you receive please put in writing as a formal complaint:
- your name
- your contact information, including email or postal address
- details of the concern along with any supporting information or evidence (we cannot review complaints that are based solely on broad concerns without examples, or where there is a lack of evidence to back up statements)
- Whether you give your consent for your personal details to be shared with the people relevant to the complaint.
Your complaint will be considered by a member of the Senior Management Team. You will receive a reply to your complaint within ten working days. If we cannot reply fully in this time, we will tell you why and when you are likely to receive it. If you continue to remain dissatisfied with the response then please contact us in writing within a month. This will then be passed to one of the Directors for final consideration.
